Refund and Cancellation Policy

Last Updated: February 2026

Thank you for shopping at Star Enterprises. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

1. Order Cancellation

You are entitled to cancel Your Order within 24 hours of placing it without giving any reason for doing so.

To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@starenterprises.shop
• By phone number: +91 9933849043

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

2. Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days.
• The Goods are in the original packaging.
• The Goods are unused and in the same condition that you received them.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

3. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Star Enterprises
GROUND FLOOR, 1, MEER MARKET,
KAMARPATTY, FANCY BAZAR,
Kamrup Metropolitan, Assam – 781001, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5-7 business days).

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@starenterprises.shop
• By phone number: +91 9933849043